Terms of Sale

OpenMirai Terms of Sale - Commercial terms for purchasing subscriptions

Subscription Plans and Pricing

Available Plans:

Starter Plan: Basic LMS functionality for small organizations
Professional Plan: Advanced features for growing institutions
Enterprise Plan: Full customization and priority support

Pricing Structure:

Transparent Pricing: All prices are clearly displayed
No Hidden Fees: What you see is what you pay
Competitive Rates: Market-competitive pricing for enterprise features
Volume Discounts: Available for large organizations

Pricing Changes:

30-Day Notice: We provide 30 days' notice for price changes
Grandfathering: Existing customers may be grandfathered at current rates
Market Adjustments: Prices may adjust based on market conditions
Feature Additions: New features may affect pricing

Billing and Payment

Payment Methods:

Credit Cards: Visa, Mastercard, American Express
Digital Wallets: PayPal, Apple Pay, Google Pay
Bank Transfers: ACH transfers for enterprise customers
International Payments: Support for global customers

Billing Cycle:

Monthly Billing: Standard monthly subscription cycle
Annual Billing: Discounted annual billing option
Enterprise Billing: Custom billing cycles for large organizations
Pro-rated Adjustments: Fair billing for mid-cycle changes

Payment Processing:

Secure Processing: All payments processed securely
Third-Party Processors: Stripe and PayPal handle payments
Payment Security: Secure payment processing with industry best practices
Fraud Protection: Advanced fraud detection and prevention

Invoices and Late Payments

Invoice Details:

Clear Invoicing: Detailed invoices for all charges
Tax Information: Clear breakdown of taxes and fees
Payment Terms: Net 30 payment terms for enterprise customers
Electronic Delivery: Invoices delivered electronically

Late Payment Consequences:

Grace Period: 15-day grace period for late payments
Late Fees: 1.5% monthly interest on overdue amounts
Service Suspension: Services may be suspended after 30 days
Collection Process: Collection procedures for persistent non-payment

Payment Disputes:

Dispute Resolution: Process for resolving payment disputes
Evidence Review: We review all dispute evidence carefully
Fair Resolution: Fair and impartial dispute resolution
Appeal Process: Process for appealing dispute decisions

Refunds and Cancellations

Refund Policy:

No Automatic Refunds: Fees are non-refundable unless required by law
Legal Requirements: We comply with all applicable refund laws
Student Refunds: Organizations manage their own student refund policies
Service Issues: Refunds for significant service failures

Cancellation Process:

Easy Cancellation: Cancel anytime through your dashboard
No Cancellation Fees: No fees for canceling your subscription
Service Continuation: Services continue until the end of your billing period
Data Retention: 30-day data retention after cancellation

Refund Requests:

Contact Support: Email us at heretohelp@openmirai.com
Review Process: We review all refund requests fairly
Response Time: We respond to refund requests within 5 business days
Documentation: We may request documentation for refund requests

Upgrades and Downgrades

Plan Changes:

Immediate Upgrades: Upgrade to higher plans immediately
Next Cycle Downgrades: Downgrades take effect at next billing cycle
Pro-rated Billing: Fair billing for mid-cycle plan changes
Feature Access: Immediate access to new features

Service Integration:

Platform Features: All features included in your plan
Future Enhancements: New features added to your plan automatically
No Additional Costs: No hidden fees for platform features
Continuous Updates: Regular platform updates and improvements

Enterprise Customization:

Custom Plans: Tailored plans for enterprise customers
Flexible Terms: Negotiable terms and conditions
Custom Billing: Custom billing cycles and terms
Dedicated Support: Dedicated account management

Trials and Promotions

Free Trials:

Trial Period: 14-day free trial for new customers
No Credit Card: No credit card required for trial
Full Features: Access to all plan features during trial
Easy Conversion: Seamless conversion to paid plan

Promotional Offers:

Limited Time: Promotions available for limited periods
Terms and Conditions: All promotions subject to specific terms
No Stacking: Promotions generally cannot be combined
Eligibility: Some promotions limited to new customers

Trial to Paid Conversion:

Automatic Conversion: Trials convert to paid plans automatically
No Interruption: No service interruption during conversion
Billing Start: Billing begins at the end of trial period
Easy Cancellation: Cancel before trial ends to avoid charges

Term and Termination

Subscription Terms:

Continuous Service: Services continue until cancelled
No Long-term Contracts: No mandatory long-term commitments
Flexible Terms: Month-to-month or annual terms available
Enterprise Contracts: Custom terms for enterprise customers

Cancellation Process:

Dashboard Cancellation: Cancel through your account dashboard
Email Cancellation: Email us at heretohelp@openmirai.com
Phone Cancellation: Call us for assistance with cancellation
Confirmation: We confirm all cancellations in writing

Post-Termination:

Data Retention: 30-day data retention after cancellation
Data Export: Data export available during retention period
Final Billing: Final billing for any outstanding charges
Account Closure: Complete account closure after retention period

Taxes and Fees

Tax Collection:

Sales Tax: We collect sales tax where required by law
VAT/GST: Value-added tax and goods and services tax collection
Tax Exemptions: Tax exemptions for qualifying organizations
Tax Documentation: We provide tax documentation as required

Additional Fees:

Bank Fees: Customer responsible for bank transfer fees
Currency Conversion: Foreign exchange fees may apply
Processing Fees: Standard payment processing fees
No Hidden Charges: All fees clearly disclosed upfront

Tax Compliance:

Legal Compliance: We make best efforts to comply with applicable tax laws
Regular Updates: We update tax rates as laws change
Professional Advice: We recommend professional tax advice
Documentation: We provide all necessary tax documentation

International Customers

Global Support:

Multiple Currencies: Support for major global currencies
Local Payment Methods: Local payment methods where available
Language Support: Multi-language customer support
Time Zone Support: Support across multiple time zones

Compliance:

Local Laws: We make best efforts to comply with local laws and regulations
Data Protection: Working toward GDPR and local privacy law compliance
Tax Compliance: Working toward local tax law compliance
Regulatory Requirements: Meeting local regulatory requirements

Customer Support

Support Channels:

Email Support: heretohelp@openmirai.com
Live Chat: Available during business hours
Phone Support: Available for enterprise customers
Documentation: Comprehensive online documentation

Response Times:

General Questions: Within 24-48 hours
Billing Issues: Within 24 hours
Technical Problems: Within 24 hours
Urgent Issues: Immediate response for critical problems

Terms of Service - Main terms of using our platform
Refunds Policy - Detailed refund information
Privacy Policy - How we handle your data
Security Policy - How we protect your information

OpenMirai Terms of Sale
Beta Status: Active until November 1, 2025

Billing Questions? Email us at heretohelp@openmirai.com

We're committed to transparent pricing and fair billing practices for all our customers.

End User License Agreement (EULA)

OpenMirai End User License Agreement - Software licensing terms for our platform

Refunds Policy

OpenMirai Refunds Policy - How refunds are handled for subscriptions and course purchases