Terms of Service

Agreement to Terms

By accessing or using OpenMirai ("Platform," "Service," or "we"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

What this means: When you use OpenMirai, you're agreeing to follow these rules. If you don't agree with them, you shouldn't use our service.

Service Overview

OpenMirai is a comprehensive platform-as-a-service (PaaS) that enables educational institutions, training centers, tutors, and enterprises to create, deploy, and manage their own branded Learning Management System (LMS) websites. Our platform eliminates the need for custom development while providing enterprise-grade functionality.

In simple terms: We help you build your own educational website without needing to hire developers or learn to code.

Core Features

• Course Management: Create and manage public, private, and draft courses
• Payment Processing: Accept payments with 100% revenue retention
• Live Learning: Real-time virtual classrooms and interactive sessions
• Certification: Automatically generate certificates and manage credentials
• Assessment Tools: Create quizzes, assignments, and automated grading
• Resource Sharing: Centralized content library and file management
• Multi-Instructor Support: Collaborative teaching with role-based access

Customization & Branding

• Deep UI/theme customization with prebuilt components
• Custom domain hosting and SSL certificates
• Branded email communications and notifications
• White-label solutions (students see your brand, not ours)

User Accounts & Eligibility

Account Requirements

• Must be 18+ years old or have valid parental/guardian consent
• Provide accurate, current, and complete registration information
• Maintain account security and notify us of unauthorized access
• Accept responsibility for all activities under your account

Organization Accounts

• Designate an authorized administrator with full control
• Administrator manages user roles, permissions, and compliance
• Organization liable for all user activities and content
• Multi-tenant architecture with data isolation

Acceptable Use Policy

What You CAN Do:

• Create and deliver educational content
• Run legitimate business operations and training
• Enroll students and track their progress
• Process payments for educational services
• Offer professional development and certification programs

What You CANNOT Do:

• Violate applicable laws or regulations
• Infringe on intellectual property rights
• Harass, discriminate, or engage in harmful behavior
• Distribute malware or inappropriate content
• Attempt unauthorized access or security breaches
• Use for commercial purposes outside of educational services
• Mine or scrape data without permission

Content & Intellectual Property

Your Content (You Own It):

• You retain full ownership of your original content
• You grant OpenMirai license to host, display, and backup your content
• You're responsible for ensuring you have rights to your content
• Your content remains accessible during your active subscription

Our Platform (We Own It):

• OpenMirai owns the platform software, code, and proprietary features
• Our trademarks, branding, and platform content are protected
• You cannot reverse engineer or modify our platform
• Your custom themes and configurations remain your property

Subscription & Payment Terms

Subscription Plans

• Starter: Basic LMS functionality for small organizations
• Professional: Advanced features for growing institutions
• Enterprise: Full customization and priority support
• All plans include core features with varying limits

Payment Processing

• Secure third-party payment processors (Stripe, PayPal)
• Automatic subscription renewal unless cancelled
• 30-day notice for pricing changes
• You're responsible for applicable taxes and fees

Revenue Model (The Good Part!)

• 100% Revenue Retention: You keep ALL the money from your courses
• No Commission Fees: We only charge for the platform subscription
• Payment Processing: Standard payment gateway fees apply (not from us)
• Refund Policies: You set your own refund terms for your students

Data Privacy & Security

Data Collection

• We collect minimal data needed to provide our service
• We're working toward compliance with GDPR, CCPA, and local privacy laws
• We get your consent for data processing activities
• We're transparent about how we use and share data

Security Measures

• Enterprise-grade encryption (AES-256) for stored data
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Planning to obtain SOC 2 Type II compliance for enterprise clients
• Multi-factor authentication and access controls

Data Ownership & Control

• You own your student and course data
• Data is stored securely on our platform
• 30-day data retention after account termination
• We use anonymized analytics to improve our service

Service Level & Support

Uptime & Performance

• During beta: Best-effort uptime (no formal guarantees yet)
• Post-beta target: 99.9% uptime
• Enterprise target: 99.95% uptime (to be confirmed at launch)
• Scheduled maintenance with advance notice
• Emergency maintenance with immediate notification

Technical Support

• Starter: Email support with 24-hour response
• Professional: Email + chat support with 8-hour response
• Enterprise: Priority phone, email, and chat with 2-hour response
• Dedicated success manager for Enterprise clients
• Comprehensive documentation and video tutorials

Platform Features

Core Features

• Course Management: Create, organize, and deliver educational content
• Student Management: Enroll, track, and manage student progress
• Assessment Tools: Create quizzes, assignments, and evaluations
• Analytics Dashboard: Basic reporting and insights

Future Enhancements

• We're continuously developing new features
• Some features mentioned in our marketing may be in development
• We'll notify you when new features become available
• Your feedback helps us prioritize feature development

User Responsibilities

Content Standards

• Ensure your educational content is accurate and appropriate
• Maintain professional standards and quality
• Comply with copyright and intellectual property laws
• Regularly review and update your content

Student Protection

• Implement appropriate safety measures for minors
• Maintain student privacy and confidentiality
• Have clear policies for student conduct and behavior
• Comply with educational regulations

Platform Usage

• Keep security updates current
• Monitor for suspicious activities
• Report security incidents immediately
• Maintain backup copies of critical data

Liability & Indemnification

Service Limitations

• Platform provided "as is" without warranties
• No guarantee of uninterrupted or error-free service
• Maximum liability limited to 12 months of subscription fees
• No liability for indirect, consequential, or punitive damages

Your Responsibilities

You agree to protect OpenMirai against claims arising from:

• Violations of these Terms of Service
• Issues with your user-generated content
• Your conduct or activities on the platform
• Violation of applicable laws
• Problems with third-party services you use

Termination & Data Handling

If You Want to Leave:

• Cancel your subscription at any time through your dashboard
• Your data will be retained for 30 days after cancellation
• Permanent deletion occurs after the grace period
• No refunds for partial billing periods

If We Need to End Service:

• Immediate termination for serious violations
• 30-day notice for non-violation terminations
• We'll assist with data handling during transition
• Final billing and account closure

Dispute Resolution

Let's Talk First:

• Direct communication through our support channels
• Escalation to management for complex issues
• Good faith efforts to resolve disputes amicably

If We Can't Agree:

• Binding arbitration for unresolved disputes
• Neutral arbitrator selection process
• 30-day opt-out period for new users
• Governing law: [To be determined based on jurisdiction]

Changes & Updates

Terms Modification

• 30-day advance notice for material changes
• Email notification for significant updates
• Continued use means you accept the changes
• Right to reject changes by terminating your account

Service Updates

• Regular feature updates and improvements
• Backward compatibility when possible
• Advance notice for breaking changes
• Migration assistance for major updates

Contact & Legal

Need Help?

Since we're a startup, we don't have separate departments yet. For any questions about:

• Legal matters (terms, policies, agreements)
• Technical support (how to use the platform)
• Billing questions (subscriptions, payments)
• General inquiries (partnerships, features)

Please email us at: heretohelp@openmirai.com

We'll get back to you quickly and connect you with the right person on our team.

Related Policies

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Community Guidelines
• DMCA Copyright Policy
• Security Policy
• Data Processing Agreement (DPA)
• End User License Agreement (EULA)
• Terms of Sale
• Refunds Policy
• Beta Terms

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OpenMirai Terms of Service
Beta Status: Active until February 1, 2026

Questions? Email us at heretohelp@openmirai.com