Contact and Notices
How to contact the Company for legal notices, privacy requests, and policy inquiries.
1. Preface
This page describes how Customers and End Users may contact the Company for legal notices, privacy requests, and other policy-related communications. It also identifies the Company details that may be required for contractual notices. Effective Date: February 21, 2026. Last Updated: February 21, 2026.
2. Definitions and Relationship to Other Documents
Capitalized terms used in this page have the meanings set out in the Terms of Service, including Company, Platform, Customer, Organization, Instructor, Learner, End User, Content, Personal Data, Controller, Processor, and Subprocessor. This page is incorporated by reference into documents that require a notice or contact procedure, including the Terms of Service, the Privacy Policy, the Security Policy, and the DMCA Copyright Policy.
3. Company Details
Company legal name: OpenMirai Group Co., Ltd. Thailand registration number: 0125568038979. Registered address in Thailand: 129/290 Perfect Place Village, Moo 3, Soi Saima, Rattanathibet Road, Saima, Mueang Nonthaburi, Nonthaburi. General contact email: heretohelp@openmirai.com.
Privacy contact email: heretohelp@openmirai.com. Data Protection Officer contact (if appointed): Not formally appointed; privacy inquiries may be directed to heretohelp@openmirai.com. Security reporting contact: heretohelp@openmirai.com. Designated contact for copyright notices: heretohelp@openmirai.com.
4. Contractual Notices
To the extent a Customer is required to provide notices to the Company under the Terms of Service, the Terms of Sale, the DPA, or an order form, the Customer should send notices to the Company using the notice method specified in the applicable agreement. The Company’s preferred notice method and any requirements regarding delivery confirmation are as follows: The Company’s preferred notice method is email to heretohelp@openmirai.com. Delivery confirmation may be requested by the sending party. Unless otherwise stated in an order form, the Company may accept notices by email where permitted by applicable law.
5. Privacy Requests
Individuals may submit requests to exercise rights under PDPA, GDPR, or other applicable law by contacting the Company using the privacy contact details above. The Company may require information necessary to verify identity and to locate the relevant Personal Data, and may request that the request be submitted through a Customer administrator where the Company processes the relevant Personal Data as a Processor on behalf of a Customer. Response timelines and any applicable fees will comply with applicable law.
6. Security Reports
Suspected security vulnerabilities or incidents affecting the Platform may be reported using the security reporting contact above. The Company encourages responsible disclosure of security vulnerabilities. Reports submitted in good faith will not result in legal action against the reporter. The Company will acknowledge receipt within 5 business days and provide an initial assessment within 30 days. Further details may be described in the Security Policy.
7. Copyright Notices
Copyright notices and counter-notices should be submitted as described in the DMCA Copyright Policy. Copyright-related submissions should be sent to heretohelp@openmirai.com. Designated agent details are provided in the DMCA Copyright Policy.
8. Communications and Language
The Company may communicate with Customers and End Users about legal documents and policy changes by email, through the Platform, or by other reasonable means. The Company provides documentation in English and Thai. The English language version prevails in the event of inconsistency between translations. Interpretation rules for translated documents are set out in the Terms of Service.
9. Updates to this Page
The Company may update this page from time to time. The Company will publish the updated version within the legal documentation portal and may provide additional notice of material changes by reasonable means. Unless otherwise stated, changes take effect on the effective date specified in the updated page.