Community Guidelines
Standards for respectful and responsible participation in learning environments on the Platform.
1. Preface
These Community Guidelines describe expected standards of conduct for participation in learning environments that take place on or through the Platform, including course discussions, messages, comments, and other interactive features. They apply to each Customer, Organization, Instructor, Learner, and other End User. Effective Date: February 21, 2026. Last Updated: February 21, 2026.
2. Definitions and Relationship to Other Documents
Capitalized terms used in these Community Guidelines have the meanings set out in the Terms of Service, including Company, Platform, Customer, Organization, Instructor, Learner, End User, Content, Personal Data, Controller, Processor, and Subprocessor. These Community Guidelines supplement the Acceptable Use Policy. Where there is a conflict, order of precedence is as described in the Terms of Service.
3. Expected Conduct
End Users must interact with others in a respectful, professional, and lawful manner. In learning environments, constructive engagement is expected, including good faith participation, appropriate language, and respect for cultural differences. Customers and Instructors are responsible for setting and communicating course-specific rules where appropriate, provided that such rules do not conflict with the Terms of Service or the Policies.
4. Prohibited Conduct in Community Features
End Users must not use community features to harass, threaten, shame, or intimidate others, or to share Content that is hateful, discriminatory, or promotes violence. End Users must not share private information about others without authorization, and must not engage in stalking, targeted harassment, or coordinated abuse. Academic dishonesty, including attempts to misrepresent participation or results where integrity is required by the Organization, may be restricted by the Customer’s course rules and may also constitute a violation of these Guidelines where it involves deception or misuse of the Platform.
5. Responsibility for Content and Learning Environments
Customers are responsible for moderating their own learning environments, including establishing codes of conduct and responding to reports from Learners, subject to the Customer’s legal obligations and policies. The Company may provide tools to enable moderation, but the Company does not assume responsibility for Customer Content or for resolving disputes between End Users, except where required by law or necessary to protect the Platform.
6. Reporting and Escalation
End Users may report suspected violations to the relevant Organization and, where appropriate, to the Company using the contact methods described in the Contact and Notices page. Reports may be submitted via email to heretohelp@openmirai.com or through the Platform's reporting features. The Company will acknowledge reports within 5 business days and provide an outcome within 30 days where feasible. Reports should include sufficient detail to enable investigation, and reporters must act in good faith.
7. Enforcement
The Company may take enforcement actions where the Company reasonably determines that conduct violates these Community Guidelines, the Acceptable Use Policy, or other Policies, or where action is necessary to protect the Platform, other users, or third parties. Enforcement may include content removal, limitations on community features, account restrictions, suspension, or termination, as described in the Terms of Service. The Company may coordinate with a Customer administrator where appropriate and permitted.
8. Appeals and Fair Process
Appeal mechanisms are available upon request by contacting heretohelp@openmirai.com within 14 days of the enforcement action. Appeals will be reviewed by a person not involved in the original decision. The availability of appeals may depend on the nature of the action, contractual arrangements with the Customer, and legal requirements. The Company may decline to provide detailed reasons where doing so would compromise security, privacy, or legal obligations.
9. Updates to these Community Guidelines
The Company may update these Community Guidelines from time to time. The Company will publish the updated version within the legal documentation portal and may provide additional notice of material changes by reasonable means. Unless otherwise stated, changes take effect on the effective date specified in the updated Community Guidelines.
10. Contact
Questions about these Community Guidelines may be directed to the Company using the contact details in the Contact and Notices page.