Refunds Policy
OpenMirai Refunds Policy - How refunds are handled for subscriptions and course purchases
Platform Subscription Refunds
OpenMirai Subscription Fees:
- Non-Refundable: Subscription fees are generally non-refundable
- Legal Requirements: We comply with all applicable refund laws
- Service Issues: Refunds available for significant service failures
- Documentation: We document all refund decisions and reasons
When Refunds Are Available:
- Service Failures: Extended platform outages or major issues
- Billing Errors: Incorrect charges or billing mistakes
- Legal Requirements: When required by consumer protection laws
- Special Circumstances: Case-by-case review for unique situations
Refund Process for Subscriptions:
- Contact Support: Email us at heretohelp@openmirai.com
- Review Period: We review requests within 5 business days
- Documentation: We may request supporting documentation
- Decision: We provide clear explanation of our decision
Course Purchase Refunds
Tenant-Managed Courses:
- Organization Control: Each organization sets their own refund policy
- OpenMirai Role: We provide the platform, not the course content
- Merchant of Record: Organizations are responsible for course transactions
- Refund Policies: Vary by organization and course type
How to Request Course Refunds:
- Contact Organization: Reach out to the organization that sold the course
- Check Policy: Review the organization's refund policy first
- Provide Details: Include course name, purchase date, and reason
- Follow Process: Follow the organization's refund process
Common Refund Scenarios:
- Course Cancellation: Course is cancelled before completion
- Quality Issues: Course doesn't meet advertised standards
- Technical Problems: Unable to access course content
- Change of Mind: Within organization's refund window
Payment Disputes and Chargebacks
Dispute Resolution:
- OpenMirai Support: We assist with payment dispute documentation
- Payment Processor: Final decisions made by payment processors
- Evidence Review: We review all dispute evidence carefully
- Fair Process: Fair and impartial dispute resolution
Chargeback Process:
- Customer Initiated: Customers can initiate chargebacks through their bank
- Documentation: We provide necessary documentation to banks
- Investigation: Banks investigate chargeback claims
- Resolution: Final decision made by the bank
Our Role in Disputes:
- Evidence Provision: We provide transaction evidence and records
- Communication: We communicate with payment processors
- Resolution Support: We support fair dispute resolution
- Prevention: We work to prevent future disputes
Billing Errors and Corrections
Identifying Billing Errors:
- Review Statements: Regularly review billing statements
- Check Charges: Verify all charges are correct
- Report Promptly: Report errors within 30 days
- Document Issues: Keep records of billing problems
Error Reporting Process:
- Contact Billing: Email us at heretohelp@openmirai.com
- Include Details: Provide specific error details and evidence
- Quick Response: We respond to error reports within 24 hours
- Correction Process: We correct verified errors promptly
Common Billing Errors:
- Duplicate Charges: Multiple charges for the same service
- Incorrect Amounts: Wrong amounts charged
- Service Mismatch: Charged for services not received
- Tax Errors: Incorrect tax calculations
Consumer Rights and Legal Protections
Legal Protections:
- Consumer Laws: We comply with all applicable consumer protection laws
- Right to Dispute: You have the right to dispute charges
- Fair Treatment: We treat all customers fairly and equally
- Legal Recourse: You maintain all legal rights and remedies
Regional Variations:
- EU/EEA: Additional protections under consumer rights laws
- United States: Protections under state and federal laws
- Other Regions: Compliance with local consumer protection laws
- International Standards: Following international best practices
Your Rights:
- Transparent Pricing: Clear and accurate pricing information
- Fair Terms: Reasonable and fair terms and conditions
- Quality Service: Services that meet advertised standards
- Recourse: Clear process for resolving issues
Refund Request Process
How to Request a Refund:
- Contact Support: Email us at heretohelp@openmirai.com
- Provide Details: Include account information and refund reason
- Attach Evidence: Include relevant documentation or screenshots
- Be Specific: Clearly explain why you're requesting a refund
Required Information:
- Account Details: Your OpenMirai account information
- Transaction Details: Specific transaction or charge details
- Refund Reason: Clear explanation of why you need a refund
- Supporting Evidence: Any relevant documentation or evidence
- Contact Information: How we can reach you for follow-up
Response Timeline:
- Initial Response: Within 24 hours of receiving your request
- Review Period: 5 business days for complete review
- Decision: Clear decision and explanation within 5 business days
- Processing: Refund processing within 3-5 business days
Refund Methods and Timing
Refund Methods:
- Original Payment: Refunds go back to original payment method
- Credit Card: Credit card refunds typically appear in 3-5 business days
- PayPal: PayPal refunds typically appear in 1-3 business days
- Bank Transfer: Bank transfer refunds may take 5-10 business days
Processing Time:
- Our Processing: We process refunds within 3-5 business days
- Payment Processor: Additional time for payment processor processing
- Bank Processing: Additional time for bank processing
- Total Timeline: Typically 5-15 business days total
Refund Confirmation:
- Email Confirmation: We send email confirmation of refund
- Transaction Records: Refund appears in your transaction history
- Account Credit: Credit appears in your account if applicable
- Follow-up: We follow up to ensure refund was received
Preventing Refund Issues
Before Making Purchases:
- Read Policies: Review refund policies before purchasing
- Understand Terms: Make sure you understand what you're buying
- Check Compatibility: Verify services work with your needs
- Ask Questions: Contact support with any questions
During Service Use:
- Monitor Usage: Keep track of how you're using services
- Report Issues: Report problems immediately
- Document Problems: Keep records of any issues
- Follow Instructions: Follow usage guidelines and best practices
Best Practices:
- Keep Records: Maintain records of all transactions
- Regular Review: Regularly review your account and charges
- Prompt Action: Address issues quickly when they arise
- Clear Communication: Communicate clearly with support
Special Circumstances
Service Outages:
- Extended Downtime: Refunds for significant service interruptions
- Impact Assessment: We assess the impact on your business
- Pro-rated Refunds: Refunds based on actual service impact
- Communication: Clear communication about service issues
Platform Changes:
- Major Changes: Significant changes to platform functionality
- Feature Removal: Removal of features you rely on
- Policy Changes: Major changes to terms or policies
- Your Choice: You can choose to continue or request refund
Business Closure:
- Service Discontinuation: If we discontinue services
- Platform Shutdown: If we shut down the platform
- Full Refunds: Full refunds for unused service periods
- Data Export: Assistance with data export before closure
Contact and Support
Refund Questions?
If you have questions about our refund policy or need to request a refund:
Email us at: heretohelp@openmirai.com
What to include in your email:
- Your account information
- Specific refund request details
- Reason for refund request
- Any supporting documentation
- Your contact information
Support Response:
- General Questions: Within 24-48 hours
- Refund Requests: Within 24 hours for initial response
- Urgent Issues: Immediate response for critical problems
- Follow-up: Regular updates during refund process
Related Documents
- Terms of Sale - Detailed information about purchases
- Terms of Service - Main terms of using our platform
- Privacy Policy - How we handle your information
- Acceptable Use Policy - What you can and cannot do
OpenMirai Refunds Policy
Beta Status: Active until November 1, 2025
Refund Questions? Email us at heretohelp@openmirai.com
We're committed to fair and transparent refund practices for all our customers.